Frequently Asked Questions
How do I know my order was received?
You will receive a confirmation email with the details of your order immediately after it is placed. This will ensure that we have received your order.
When will my order ship?
Please check out details on our shipping policy for everything you need!
How can I track my delivery?
Once your order has shipped, you will receive tracking information at the email used to checkout.
Can I ship to a different address?
At this time, with the exception of PayPal orders, we solely ship to the address associated with the billing address on your method of payment. Please refer to our Shipping Policy for more Shipping Details.
Do you ship internationally?
Yes, we do! Please look at our Shipping Policy for additional details.
I have not received my order yet, what should I do?
Please refer to the tracking number in your email confirmation to see your items current status. If there are any other concerns, we would be happy to assist you at firstname.lastname@example.org
My Item was wrong. What are my next steps?
We are so sorry that we made a mistake! Please email us ASAP at email@example.com with your order details so we can fix this issue immediately.
I bought something that is now on sale. Can I receive a price adjustment for the difference?
No, we do not currently refund the difference of the products purchased that were put on sale.
How do I create an account?
In the top right corner, there is a small person icon that will allow you to make an account as well as login every time you visit!
Do I need an account to shop with you?
No, you can checkout as a guest. However, making an account is faster for future purchases.
How can I get an item that is sold out in my size?
We have included the option to notify you if the item returns to stock.
To receive these notifications, just click on your desired item and the size that you would like to order, add your email to the pop-up box and we will notify you IF the items become available.
How do I know what the right size is to order?
Just click on the sizing guide to help you make the best sizing selection, style, and fit. All jeans include details on the stretch level and materials the product is made with.
To access your sizing chart, just click the link on each product and check out the product description for additional details that will help you with fit and style. If you have more questions, we are here to help. Email firstname.lastname@example.org for a quick reply to additional questions. Click here for the SV Sizing Chart
What if I need to return my item?
Please check out details on our Returns policy and process for any returns
How do I use my Stella & Violette credits or special discounts?
For SV credits or special discounts, simply enter your special code in the notes section of your order. We will adjust your order total prior to shipment.